< Back to list

Disciplinary Action against Non-compliance

Class of non-compliance Corresponding disciplinary action
Class I Non-compliance Remove the ISV permanently and deduction of 100% of Security Deposit
Class II Non-compliance Freeze access and discontinue the services for 15 days and deduction of up to 50% of Security Deposit
Class III Non-compliance Freeze access and discontinue the services for 3 days and deduction of up to 20% of Security Deposit
Class IV Non-compliance Warning

General Principles:
1) Keep the interests of customers undamged 2) Honest operation

Types of non-compliance Details of non-compliance Types of disciplinary action Term of disciplinary action Class of non-compliance Percentage of Security Deposit deducti (Per time)
Non-compliance of information publishing


The substance or form of the information published violates laws, regulations, rules or policies Remove the ISV and discontinue the services Permanent Class I 100%
Information published or commodities sold are embedded with a computer virus Remove the ISV and discontinue the services Permanent Class I 100%
Other circumstances breaching Article 7 Information Publishing Rules of Alibaba.com Global Trade Services marketplace Rules Freeze access and discontinue the services 15 days Class II <= 50% per time
Non-compliance of honest operation


Obtaining others’ information by improper means, or using, disclosing or allowing others to utilize the user information obtained via Global Trade Services marketplace (including but not limited to contacts, contact information and transaction information, etc.) and Alibaba.com data (including but not limited to any website data obtained via technical interface of Global Trade Services marketplace and other channels) in an unauthorized manner Remove the ISV and discontinue the services Permanent Class I 100%
Plagiarizing other peers or performing other acts of unfair competition Freeze access and discontinue the services 15 days Class II <= 50% per time
Other circumstances breaching Article 9 Honest Operation of Alibaba.com Global Trade Services marketplace Rules Freeze access and discontinue the services 15 days Class II <= 50% per time
Non-compliance of services


Commodities sold or services provided pose safety problems, hazards or flaws that endanger individuals or property Freeze access and discontinue the services 15 days Class II <= 50% per time
Failure to promptly answer users’ consultation and inquiries or failure to provide due after-sales services, which leads to user complaints Freeze access and discontinue the services 15 days Class II <= 50% per time
Interrupting the services at ISV’s own discretion without making any announcement to users on its service webpage 3 working days in advance in case of any need to interrupt the services temporarily due to system upgrade, computer room adjustment, line switching or other reasons, or if the duration of service interruption exceeds a reasonable time frame despite prior announcement Written warning 3 days Class IV /
For commodities published, the services have been in a continuously unsteady status for more than 1 working day, or the cumulative duration of the service interruption exceeds 3 working days Written warning 3 days Class IV /
Other circumstances breaching Article 8 Service Rules of Alibaba.com Global Trade Services marketplace Rules Freeze access and discontinue the services 3 days Class III <= 20% per time
Non-compliance of review Making malicious reviews of other peers, or utilizing reviews/messages to publish ads, or forging/falsifying user reviews/messages Remove the ISV and discontinue the services Permanent Class I 100%
Other circumstances breaching Article 10 Review of Alibaba.com Global Trade Services marketplace Rules Freeze access and discontinue the services 3 days Class III <= 20% per time
Other non-compliances Other circumstances breaching the Technical Service Agreement, Alibaba.com Global Trade Services marketplace Rules, or other rules published by Alibaba (except as otherwise provided for in the above agreement or rules) Freeze access and discontinue the services 3 days Class III <= 20% per time

Remarks:

1 “Freeze access and discontinue the services”: means that the commodities of ISV are not displayed on the front interface of Global Trade Services marketplace and ISV cannot log into the service backend, and that the access of ISV to use Global Trade Services marketplace is suspended within the term of disciplinary action.

2 “Remove the ISV and discontinue the services”: means that the Technical Service Agreement entered into by and between Alibaba and ISV with respect to Global Trade Services marketplace is terminated early due to material non-compliance of ISV, the access of ISV to use Global Trade Services marketplace is terminated, and at the same time Alibaba has the right to close the account of ISV on Alibaba.com.

3 In the case that ISV has cumulatively committed 3 non-compliances that result in freezing access, Alibaba has the right to impose disciplinary action in accordance with “2 Remove the ISV and discontinue the services”.

Is this information useful?

Yes
No
Thank you for your feedback!