What is the difference between pre-shipment coverage and post-delivery coverage?
For Pre-shipment coverage, the order quality is covered before the shipment. You are suggested to operate an inspection before shipping. And your initial payment of order is covered by Trade Assurance.
For Post-delivery coverage, you could have the product inspected after receiving the order. Besides, you could still start a quality dispute in 90 days from shipping and 15 days from customs clearance (with the shorter coverage time being valid) if the order is confirmed completion by system. And your order total amount is covered by Trade Assurance.
From Dec 8, 2017, there is no pre-shipment coverage. Our Trade Assurance order protection service has been updated as follows:
Your orders will now be protected up to 30 calendar days after you receive the goods. This means you will now have 30 days to complete product quality inspection when you receive your goods and apply for a refund if the quality does not match the terms of the contract.
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