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How do I cancel a Trade Assurance order?

Before cancelling an order, it is recommended you contact your supplier to try to reach agreement first. The cancellation method varies with order status

Currently, only orders in 3 statuses can be cancelled.

Order status

Cancellation method

Is the other party's confirmation needed?

Is there a timeout mechanism?

Waiting for seller to confirm order

Each party can cancel

No

Yes. If not confirmed within 30 days by seller, order will be cancelled automatically

Waiting to pay

Each party can cancel

No

Yes. If not paid by buyer in 60 days, order will be cancelled automatically 

Waiting to ship

Only buyer can cancel via opening refund

Yes

No

Scenario 1: For order 'waiting for supplier to confirm the order'：click Cancel order. Note: order will be canceled automatically if  supplier doesn't confirm within 30 days.
Scenario 2: For order 'waiting for payment', click Cancel order. Note: order will be canceled automatically if you don't pay within 60 days.
Scenario 3: For order just paid and payment still in processing, there is no way to cancel it. Please wait until payment arrives (payment immediately arrives after check pass via Credit Card, 3-7 business days via T/T and 4-5 working days via e-Checking) and then click 'Apply for refund' to close it.
Scenario 4: For order 'waiting for supplier to ship',  click Apply for refund and close order. Your supplier needs to agree to your request to cancel it. If no agreement reached, Alibaba will step in to help handle after case escalation.

Scenario 5: For order 'waiting to confirm receipt',  click Apply for refund and close order. Your supplier needs to agree to your request to cancel it. If no agreement reached, Alibaba will step in to help handle after case escalation.

Scenario 6: For order 'closed/completed', you cannot do anything about it.

Note:  
For order unpaid, both buyer and seller can cancel it.
For order shipped but unpaid, there is 'cancel order' button on seller's end. Buyer needs to contact seller to cancel order.

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