How do I cancel a Trade Assurance order?
Currently, only orders in 3 statuses can be cancelled.
Order status | Cancellation method | Is the other party's confirmation needed? | Is there a timeout mechanism? |
Waiting for seller to confirm order | Each party can cancel | No | Yes. If not confirmed within 30 days by seller, order will be cancelled automatically |
Waiting to pay | Each party can cancel | No | Yes. If not paid by buyer in 60 days, order will be cancelled automatically |
Waiting to ship | Only buyer can cancel via opening refund | Yes | No |
Scenario 5: For order 'waiting to confirm receipt', click Apply for refund and close order. Your supplier needs to agree to your request to cancel it. If no agreement reached, Alibaba will step in to help handle after case escalation.
Scenario 6: For order 'closed/completed', you cannot do anything about it.
For order unpaid, both buyer and seller can cancel it.
For order shipped but unpaid, there is 'cancel order' button on seller's end. Buyer needs to contact seller to cancel order.
Is this information useful?
