Will the Trade Assurance quality safeguard cover the entire life of product?
No – the product quality safeguard does not cover the entire life of the product. We offer two options for product quality protection: pre-shipment and post-delivery coverage.
If you choose the pre-shipment product quality protection and you discover a quality issue before shipment, you can engage one of the three inspection companies designated by Alibaba.com (Bureau Veritas, TUV Rheinland, SGS) to perform an inspection of the quality of your order (Who will pay for it?). Alibaba.com’s determination will be based on the third-party inspection report. Product quality issues after shipment are not covered by Trade Assurance.
If you choose post-delivery coverage, you can open a dispute within seven calendar days of your products clearing customs. The open dispute function will be available for six months after the supplier ships your products.
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