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How do I ensure my Trade Assurance order is shipped on time?

Make sure you have entered the shipping date in your Trade Assurance contract or reach an agreement about shipping date.

If the supplier doesn't ship or doesn't ship on time, you can apply for refund. After your application is submitted, the supplier should respond or offer a solution. If no agreement reached, Alibaba.com will step in after dispute escalation.

How does the Dispute&Refund Process work for Trade Assurance order?

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