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Where does the refund payment come from?

If a dispute related to shipment time or quality is deemed to be the fault of the supplier, the refund comes from the supplier directly. If the supplier does not refund it, Alibaba.com will first refund to you on supplier's behalf first, and then recover the amount from the supplier.

In case of supplier non-payment of the debt, Alibaba.com will bear the loss.

How long does it take for me to receive the refund for Trade Assurance order?

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