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How can I protect my account?

Scammers try to use a variety of methods (e.g. fake emails and websites) to gain access to our members’ personal information.

Please note that Alibaba.com will never ask for your password, credit card number or any other personal information in emails. Also, we will never provide your personal information to other third-party companies or individuals.

Here is a list of basic measures you can take to ensure the safety of your account on Alibaba.com:

Ways to protect your account


Set a Good Password

Do not choose a simple password such as using your birthday or name. It is advisable to set a password that has a combination of numbers and letters.

Sign In Regularly to My Alibaba

Signing in regularly to your Alibaba.com account ensures your account information stays updated.

Practice Extra Vigilance

Do not click on any links or URLs in any email if you suspect the mail was sent from a party pretending to be Alibaba.com. Avoid completing forms in email messages that ask for your personal information. Make sure you are using a secure website when submitting credit card or other sensitive information through your browser. Most Alibaba.com sign-in pages can be identified by addresses that begin with "http://my.alibaba.com/" or "http://www.alibaba.com/".

Use Anti-Virus Software and a Firewall

Some computer viruses steal your password and financial account information by recording your keystrokes. For this reason, it is recommended that you install anti-virus software and update it on a regular basis. A firewall is a system designed to prevent unauthorized parties (usually referred to as "hackers") from gaining access to sensitive information stored on your computer. Firewalls can be installed as either hardware and software or both.

If you suspect that an unauthorized party has already accessed or has attempted to access your account, please contact us immediately.

Please also refer to the following articles to safeguard your account's security.
- How to protect yourself from phishing emails and website
- 5 tips to keep your passwords secret

For more safe trading tips, please visit our Safety and Security section.

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